Hayden Fairley

• Washington State Teaching Certificate, authorizing instruction in Social Studies.

• Certified to teach Social Studies, including history, civics, geography, and economics.

• Qualified to implement state-aligned curriculum and assessments in secondary education.

• Trained in classroom management, instructional strategies, and student engagement.

• Developed proficiency in Google Workspace tools to enhance digital learning.

• Learned to organize classrooms, manage student work, and streamline communication.

• Gained skills in productivity using Google Calendar, Tasks, and Keep.

• Used Google Forms and Sheets to track student progress and analyze learning data.

• Enhanced efficiency through automation and streamlined classroom workflows.

• Improved communication with students, parents, and colleagues using Google tools.

• Developed interactive and personalized learning experiences with digital resources.

• Collected, analyzed, and visualized student data to inform instructional decisions.

• Learned to apply AI for productivity and efficiency.

• Gained skills in generative AI for automation and content creation.

• Developed an understanding of ethical AI use and security.

• Acquired strategies to stay updated on AI advancements.

• Refined skills for precise AI prompting.

• Applied AI prompting in workplace tasks.

• Learned advanced techniques like prompt chaining.

• Optimized AI for productivity and creativity.

Foundations of Project Management

• Defined the role of project managers in leading teams and delivering successful projects.

• Analyzed key project life cycle phases and methodologies to apply the right approach for different project types.

Project Initiation: Starting a Successful Project

• Explored how to define project goals, scope, and deliverables.

• Created essential documentation such as project charters and stakeholder analyses to lay a strong project foundation.

Project Planning: Putting It All Together

• Developed comprehensive project plans including timelines, budgets, and resource allocations.

• Applied techniques for setting milestones, identifying risks, and ensuring alignment with stakeholder expectations.

Project Execution: Running the Project

• Learned to manage project tasks, track progress, and communicate effectively with stakeholders.

• Practiced techniques for quality assurance, change management, and using tools to monitor project performance.

Agile Project Management

• Examined Agile methodologies including Scrum and Kanban to manage projects in dynamic environments.

• Practiced sprint planning, daily stand-ups, retrospectives, and backlog management using Agile tools and frameworks.

Capstone: Applying Project Management in the Real World

• Completed hands-on projects simulating real-world scenarios, including a full project lifecycle.

• Synthesized skills across all courses to produce artifacts such as a closeout report, project plan, and impact summary.

Sales and CRM Overview

• Learned how CRM supports sales, marketing, and customer service.

• Explored how Salesforce helps sales teams manage leads and opportunities.

• Gained experience using Trailhead to navigate Salesforce features.

• Developed knowledge of Sales Cloud lead management and pipeline tracking.

Lead Management in Salesforce

• Gained an understanding of how sales teams collaborate to manage and qualify leads.

• Learned to differentiate between Salesforce objects, fields, and records.

• Trained in importing lead data and managing communication within Salesforce.

• Developed skills to support sales teams in optimizing lead management processes.

Opportunity Management in Salesforce

• Learned how account executives handle sales and operations specialists support them.

• Gained insight into progressing opportunities and closing deals in Salesforce.

• Developed skills in managing accounts, opportunities, quotes, and contracts.

• Trained in optimizing sales processes for efficiency and success.

Reports, Dashboards, and Customer Success in Salesforce

• Trained in using Salesforce Service Cloud to manage customer relationships.

• Skilled in Salesforce Reports and Dashboards for tracking and forecasting sales.

• Experienced in custom report filtering and data visualization for sales teams.

• Learned sales operations strategies to improve customer success.

• Trained in foundational UX design principles, including user-centered and equity-focused design.

• Developed an understanding of UX roles, design thinking, and research methods.

• Explored career paths in UX and the impact of design on user experience.

• Gained insight into accessibility, design sprints, and bias in UX research.

• Trained in the UX design process, including user research, empathy mapping, and journey mapping.

• Developed skills in defining user needs through problem statements and competitive audits.

• Practiced ideation techniques to generate innovative solutions for user pain points.

• Trained in planning and conducting UX research, including usability studies and data analysis.

• Developed skills in synthesizing research insights to refine low-fidelity designs.

• Gained experience in presenting research findings persuasively to inform design decisions.

• Trained in wireframing and low-fidelity prototyping using Figma and paper-based techniques.

• Developed skills in storyboarding, goal setting, and information architecture for mobile app design.

• Created interactive prototypes to simulate user interactions and refine UX design concepts.